Service quality has become one of the most important factors in setting one organization apart from another. In this session, we will explore ways to provide a "wow" experience and not just create satisfied customers, but loyal customers. Learn about general customer service techniques, the importance of building rapport, identifying needs, providing solutions and following up after the contact. There will also be information about the different expectations from different generations.
Presenter: Kathy Connelly
SVP, Sr. Human Resources Business Partner
Fifth Third Bank - South Florida
Location: Hodges University Science & Technology Bldg., Rm: 141
Address: 2655 Northbrooke Dr., Naples, FL